Privacy Policy

1. Introduction

Welcome to the Prize App (“App”). We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the App.

By using the App, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the App.

2. Information We Collect

a. Personal Information

We may collect personal information that you provide to us directly, including but not limited to:

Contact Information: Name, email address, phone number.
Account Information: Username, password, profile picture.
Military Service Records: Information you provide such as your DD-214 or similar documentation, if you choose to upload it. This information is collected solely to help you access services you request.

b. Usage Data

We may collect information about how you access and use the App, including:

Device Information: Device type, operating system, unique device identifiers.
Log Information: IP address, browser type, screens visited, time spent on screens.
Location Information: Geolocation data, if you grant permission.

c. Cookies and Similar Technologies

We may use cookies, web beacons, and other tracking technologies to understand how you interact with the App and improve your experience.

3. How We Use Your Information

We use collected information for the following purposes:

To Provide and Maintain the App: Ensuring the App functions correctly.
To Facilitate Access to Services: Using your information to help you connect with and enroll in services offered by resource organizations.
To Communicate with You: Responding to inquiries, sending notifications, and providing updates.
To Improve the App: Analyzing usage trends to enhance features and usability.
To Ensure Security: Protecting against fraudulent activity and unauthorized access.
To Comply with Legal Obligations: Meeting regulatory and legal requirements.

Future Functionality – Eligibility Pre-Qualification

With your consent, we may allow resource organizations to define eligibility requirements for their services. Our platform may then use the information you’ve provided to determine whether you meet those requirements without sharing your underlying personal data. This ensures your information remains private while still helping you access relevant resources.

4. How We Share Your Information

We do not sell your personal information to third parties.

We may share your information only in the following circumstances:

With Resource Organizations (With Your Approval): We will only share your information with a resource organization if you explicitly authorize us to do so. You will always control which information is shared and with whom.
With Service Providers: Third-party vendors who assist in operating the App (e.g., hosting, analytics, communications). These providers are bound by confidentiality and only process data as necessary.
Aggregated and De-Identified Data: We may share aggregated, anonymized insights with paying organizations (such as non-profits, benefit providers, or community partners) to help improve veteran services. This information cannot be used to identify individual users.
For Legal Reasons: If required by law, regulation, or legal process, or to protect our rights and security.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Governance & Minimization

We follow a principle of data minimization:

We collect only the information necessary to connect you with requested services.
We only share the minimum required information, and only with your explicit approval.
When possible, we enable pre-qualification and eligibility checks without transferring your personal data.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

Access: Request a copy of your personal data.
Correction: Update or correct inaccurate information.
Deletion: Request deletion of your personal data.
Opt-Out: Withdraw consent for certain data processing activities.
Additional Rights: Under laws such as the EU’s GDPR or California’s CCPA/CPRA, you may also have rights to restrict processing, request portability, or opt-out of certain disclosures.

To exercise your rights, please contact us at prize@prizeapp.io.

7. Data Security

We implement appropriate technical and organizational measures to protect your information.

For sensitive data such as your DD-214, we apply additional safeguards, including:

Encryption at rest and in transit.
Strict access controls.
Logging and auditing of access.

While we strive for industry-leading security, no method of storage or transmission is completely secure.

8. Data Retention

We retain your personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, we securely delete or anonymize your information.

9. Children’s Privacy

The App is not intended for individuals under the age of 18. We do not knowingly collect personal data from children without parental consent. If we learn that we have done so, we will promptly delete such information.

10. International Data Transfers

Your information may be transferred to and stored on servers outside your state, province, or country. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the App or by email before the changes take effect. Please review the policy periodically for updates.

12. Contacting Us

If you have any questions about this Privacy Policy, the practices of this app, or your dealings with this app, please contact us by email at prize@prizeapp.io or by post at:

Prize, Inc
2810 N Church St
PMB 59882
Wilmington, DE 19802-4447
United States

This document was last updated on August 23, 2025.

Page updated

Report abuse